Writing · Nº 041065 essays
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Ideas from inside the work. Explore technology, entrepreneurship, and the practice of building things that last.
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Clear filtersStrategyShould Your Agency Promise a Response-Time SLA?A response-time SLA is the retention lever most agencies ignore. Here is when to promise one, what to commit to, and how to deliver it without living in your inbox.StrategyWhat an AI Product SLA Should Actually PromiseAn uptime SLA does not cover the risk an enterprise buyer actually fears. Here is what an AI product SLA should promise: behavior bounds, not just availability.StrategyHow to Structure SLA Credits Without Killing MarginEnterprise buyers want SLA credits when your AI product misses uptime. Here is how to structure service credits that satisfy buyers without torching your margin.