Writing · Nº 041065 essays
The writing
Ideas from inside the work. Explore technology, entrepreneurship, and the practice of building things that last.
66 essays found · Page 1 of 6
Clear filtersStrategyWhy Agencies Break at Ten Clients Without an OSSomewhere around ten clients, ad hoc coordination collapses. Here is why that threshold breaks agencies and how an agency OS gets you through it.OperatingShould You Replace Your CRM and Invoicing With One Platform?Should you replace your CRM and invoicing with one platform? Yes, when the handoff between sales and billing is where your errors and delays live. Here is the test.AIHow to Tell If a Process Is Ready to AutomateNot every process should be automated. The signs a process is ready: it is documented, stable, high-volume, and rule-based. Automating a broken one just breaks faster.StrategyPrint on Demand vs Bulk Merch for Independent ArtistsPrint on demand or a bulk merch run? Here is how independent artists decide between the two based on demand, margin, and the risk you can actually carry.OperatingHow Often Should an Agency Talk to Its Clients?Agency client communication cadence is a retention decision, not a courtesy. Here is how to set a proactive rhythm that keeps clients confident between deliverables.OperatingThe AI Governance Maturity Model: Five Honest StagesAn AI governance maturity model that skips the theater. Five stages from no controls to audited by default, with how to tell which one you are actually at.ThesisWhy One System of Record Beats a Dozen DashboardsOne system of record beats a dozen dashboards because a single source of truth ends reconciliation and makes every answer instant. The case for consolidation.OperatingDisaster Recovery When You Self-HostA disaster recovery plan for when you self-host: how to rebuild a dead VPS from backups fast, what your real recovery window is, and why owned recovery beats waiting.OperatingHow to Find Which Agency Clients Actually Make You MoneyMost agencies fly blind on margin per client. Here is how to measure which agency clients actually make you money, and what to do with the ones that do not.OperatingToo Busy to Switch Business Software? That Is the SignalFeeling too busy to switch business software usually means the busywork is the software's fault. Here is how to handle the no-time objection honestly.OperatingHow to Roll Out AI Agents Across Your OperationsA staged plan to roll out AI agents across your operations: start in draft mode, earn autonomy on real work, and scale reliability instead of gambling on it.StrategyShould Your Agency Promise a Response-Time SLA?A response-time SLA is the retention lever most agencies ignore. Here is when to promise one, what to commit to, and how to deliver it without living in your inbox.