Writing · Nº 041065 essays
The writing
Ideas from inside the work. Explore technology, entrepreneurship, and the practice of building things that last.
14 essays found · Page 1 of 2
Clear filtersStrategyWhy Agencies Break at Ten Clients Without an OSSomewhere around ten clients, ad hoc coordination collapses. Here is why that threshold breaks agencies and how an agency OS gets you through it.StrategyAgency OS vs Building Your Own on AirtableBuilding your agency system on Airtable feels cheap and flexible until you become its maintainer. Here is the real cost of DIY vs a purpose-built agency OS.OperatingConsolidate Trello, Slack and Drive Into One Agency OSRunning your agency on Trello, Slack and Google Drive means state lives nowhere. Here is how to consolidate the trio into one agency OS without losing a thing.StrategyTime Tracking vs Outcome Tracking in Your AgencyTime tracking measures hours, outcome tracking measures delivery and margin. Here is why an agency OS should track outcomes and where hours still matter.StrategyDoes a Solo Freelancer Need an Agency OS?Does a solo freelancer need an agency OS, or is it overkill? The honest answer depends on repeat clients and repeatable work, not headcount. Here is the test.OperatingHow to Manage Multiple Client Workspaces in One Agency OSRunning separate tools per client is chaos. Here is how to manage multiple client workspaces in one agency OS with isolation, shared SOPs, and one overview.OperatingHow Long Does It Take to Implement an Agency OS?How long to implement an agency OS: a realistic timeline by phase, what makes it slow, and why the honest answer is weeks not months if you scope it right.StrategyDoes an Agency OS Lock You Into One Way of Working?A common objection: an agency OS forces a rigid workflow. Here is why a good agency OS standardizes the repeatable parts and leaves the judgment to you.StrategyThe Spreadsheet Running Your Agency Is a LiabilityThe master spreadsheet running your agency is a single point of failure with no permissions, no history, and no gates. Here is why it has to go.OperatingWhat Belongs on an Agency Owner DashboardMost agency dashboards show vanity metrics. Here are the numbers an agency owner dashboard should actually surface: margin, capacity, at-risk work, cash.OperatingClient Approval Portal vs Email Threads for Sign-OffChasing client approvals over email loses deliverables and disputes. A client approval portal records sign-off where the work lives. Here is the case for it.OperatingSOPs That Execute vs SOPs That Sit in NotionA Notion SOP is a document nobody follows. An agency OS turns SOPs that execute into the actual workflow. Here is the difference and why it matters.