Writing · Nº 041065 essays
The writing
Ideas from inside the work. Explore technology, entrepreneurship, and the practice of building things that last.
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Clear filtersStrategyTime Tracking vs Outcome Tracking in Your AgencyTime tracking measures hours, outcome tracking measures delivery and margin. Here is why an agency OS should track outcomes and where hours still matter.OperatingHow to Onboard an Agency Hire in a WeekLong onboarding is a symptom of undocumented work. Here is how to onboard an agency hire in a week by pointing them at systems and SOPs, not a person's memory.OperatingTurn Your Agency Delivery Into SOPs Before You ScaleYou cannot scale delivery that lives in your head. Here is how to turn agency delivery into SOPs so the work is repeatable, teachable, and ready to automate.OperatingHow to Manage Multiple Client Workspaces in One Agency OSRunning separate tools per client is chaos. Here is how to manage multiple client workspaces in one agency OS with isolation, shared SOPs, and one overview.OperatingWhat Belongs on an Agency Owner DashboardMost agency dashboards show vanity metrics. Here are the numbers an agency owner dashboard should actually surface: margin, capacity, at-risk work, cash.OperatingWhere to Draw Scope Lines on a Productized ServiceThe scope of a productized service is what keeps it profitable. Here is how to draw scope lines that stop revisions and edge cases from eating your margin.OperatingHow to Turn a Retainer Into a Productized ServiceTurn a custom retainer into a productized service by finding the repeatable core, fixing the scope, and pricing the outcome. Here is the full conversion.